Things to Know Before Renting
As Devrecar Car Rental, we felt the need to write this article for you. We have told you with a few examples the problems we observe or experience each year.
''We made a reservation from --X-- company, but when our arrival date approached, they canceled our reservation by informing that they did not have a vehicle (or had an accident). Do you have a vehicle? “The scenario above happens every year. These companies take low price reservations free of charge under the name of early reservation and replace them with higher reservations during peak season.
As Devrecar company, we send a confirmation e-mail for future reservations and we ask our passengers to confirm their flight and time 2 days before.
" We made a reservation from --X-- company, we paid for it, but we can't reach the company, the vehicle was not delivered to us. Do you know this company -X-?" The story written above has been experienced in Turkey in recent years. Visual car rental websites are prepared and advertised in search engines. They complete the reservation by showing the season prices well below the market values, provided that all the money is received in advance. But the event develops after that. The company or persons written on the website cannot be reached by phone, you will encounter an incorrect address, no one will call you and the vehicle will not be brought on the delivery day.
Please don't be fooled by the prices that are far below the market values by thinking more logically.
" We made a reservation from --X-- company, but a different vehicle was brought to us at the airport and an extra fee was requested, different from the specified figure, the deed was signed. Is the system the same for you?" The events mentioned above happen in every company. The important thing is to be transparent and to give accurate preliminary information to the passengers who make the reservation. The vehicle model may vary, provided that it is from the same group, or if there is no vehicle from the requested group, the upper group vehicle may be delivered (not the lower group).
The extra fee request is related to the commercial policy of the company and is not transparent on the websites of such companies. Casco and insurance explanations are hidden and the passengers are shown as if their reservations are all inclusive and the last price. When the person making the reservation receives their vehicle at the airport, they demand an additional fee by stating that they do not purchase motor insurance and insurance. Due to the intensity of the season, the person who will rent is forced to give the money. Except for the car rental contract, they have the Promissory Note and Commitment signed.
Reliable rental companies that have full insurance and insurance for their vehicles do not need them. Do not sign these documents, cancel the rental if necessary.
"We rented a car from --X-- last year, and on our return they charged us -X-amount of money when returning the car, or they didn't refund our deposit." When returning the rented vehicle, we saw that he received 100 euros from the passenger for the repair of the vehicle with the flat air, and the deposit was not returned because the vehicle was dirty.
As we mentioned above in similar events, commercial ethics, institutionalism and company policy...
We are at your service 24 hours a day, 7 days a week, as a solution partner and to serve you better in the car rental industry, the examples of which we have presented above and many more different problems.
''We made a reservation from --X-- company, but when our arrival date approached, they canceled our reservation by informing that they did not have a vehicle (or had an accident). Do you have a vehicle? “The scenario above happens every year. These companies take low price reservations free of charge under the name of early reservation and replace them with higher reservations during peak season.
As Devrecar company, we send a confirmation e-mail for future reservations and we ask our passengers to confirm their flight and time 2 days before.
" We made a reservation from --X-- company, we paid for it, but we can't reach the company, the vehicle was not delivered to us. Do you know this company -X-?" The story written above has been experienced in Turkey in recent years. Visual car rental websites are prepared and advertised in search engines. They complete the reservation by showing the season prices well below the market values, provided that all the money is received in advance. But the event develops after that. The company or persons written on the website cannot be reached by phone, you will encounter an incorrect address, no one will call you and the vehicle will not be brought on the delivery day.
Please don't be fooled by the prices that are far below the market values by thinking more logically.
" We made a reservation from --X-- company, but a different vehicle was brought to us at the airport and an extra fee was requested, different from the specified figure, the deed was signed. Is the system the same for you?" The events mentioned above happen in every company. The important thing is to be transparent and to give accurate preliminary information to the passengers who make the reservation. The vehicle model may vary, provided that it is from the same group, or if there is no vehicle from the requested group, the upper group vehicle may be delivered (not the lower group).
The extra fee request is related to the commercial policy of the company and is not transparent on the websites of such companies. Casco and insurance explanations are hidden and the passengers are shown as if their reservations are all inclusive and the last price. When the person making the reservation receives their vehicle at the airport, they demand an additional fee by stating that they do not purchase motor insurance and insurance. Due to the intensity of the season, the person who will rent is forced to give the money. Except for the car rental contract, they have the Promissory Note and Commitment signed.
Reliable rental companies that have full insurance and insurance for their vehicles do not need them. Do not sign these documents, cancel the rental if necessary.
"We rented a car from --X-- last year, and on our return they charged us -X-amount of money when returning the car, or they didn't refund our deposit." When returning the rented vehicle, we saw that he received 100 euros from the passenger for the repair of the vehicle with the flat air, and the deposit was not returned because the vehicle was dirty.
As we mentioned above in similar events, commercial ethics, institutionalism and company policy...
We are at your service 24 hours a day, 7 days a week, as a solution partner and to serve you better in the car rental industry, the examples of which we have presented above and many more different problems.
What Should We Pay Attention To On Websites?
-The website is old, reliable and up-to-date.
- The website has a contact page. Having access to authorized personnel and company address from this page and having an office phone. (Do not trust companies that only write mobile phones)
- Paying attention to the fact that the vehicle prices displayed on the website are close to the market values, up-to-date and transparent.
- Taking into account the comments about the website.
- Taking into account if there are complaints pages about the site.
- The possibility of making a reservation without providing credit card information or making the full payment, and receiving the confirmation information with company information and address phone information after the reservation.
- Choose the company you will rent well or choose to rent on recommendation.
As Devrecar car rental company, our policy is your satisfaction and turning this satisfaction into advice. Customer is not easy to get. We hope that you have found the answer to all the questions in your mind. You can reach us online on our website www.derecar.com or on our customer service phone number +90 232 251 23 13.
- The website has a contact page. Having access to authorized personnel and company address from this page and having an office phone. (Do not trust companies that only write mobile phones)
- Paying attention to the fact that the vehicle prices displayed on the website are close to the market values, up-to-date and transparent.
- Taking into account the comments about the website.
- Taking into account if there are complaints pages about the site.
- The possibility of making a reservation without providing credit card information or making the full payment, and receiving the confirmation information with company information and address phone information after the reservation.
- Choose the company you will rent well or choose to rent on recommendation.
As Devrecar car rental company, our policy is your satisfaction and turning this satisfaction into advice. Customer is not easy to get. We hope that you have found the answer to all the questions in your mind. You can reach us online on our website www.derecar.com or on our customer service phone number +90 232 251 23 13.